QBAS – Your One Partner for All Your Business Needs
QBAS Consumer Goods Transportation is a Qatar-based company powered by technology and artificial intelligence, led by logistics experts who combine their experience and expertise to create modern, reliable delivery and logistics solutions.
We have redefined how businesses can prepare, consolidate, ship, track, deliver, and fulfill their products through one comprehensive platform.
A service designed specifically around your needs.
Business Relationship
These Policies, Terms, and Conditions govern the relationship between QBAS Consumer Goods Transportation and its clients, whether business owners or individuals, referred to in this document as the Merchant.
The term Delivery Point Customer refers to the merchant’s customer, who is the final recipient of shipments and orders.
Merchant
Any company or business owner handling at least 30 delivery orders per month.
Consumer
The Delivery Point Customer who purchases from the merchant and is the final recipient of shipments and orders.
1. Quality
The company is committed to providing high-quality and reliable delivery services for businesses and continuously strives to improve its services.
2. Security
The company implements strict policies to verify the recipient’s identity and ensure that the shipment is delivered to the rightful recipient. It also applies policies to securely protect customer data.
3. Training
The company continuously trains its employees on customer service, shipment handling, and improving delivery operations.
4. Environmental Responsibility
5. Complaint Handling
The company is committed to responding promptly and effectively to customer complaints and resolving issues as quickly as possible. QBAS also assumes its responsibilities toward its clients and their goods.
6. Delivery & Fulfillment Policy
The company reserves the right to determine serviceable delivery areas, delivery feasibility, and delivery schedules to ensure efficient operations and service quality.
Delivery Services & Types
We offer six delivery service options:
Delivery timelines vary according to the selected service and begin from the time the order is received unless otherwise communicated to the merchant.
7. Force Majeure & Emergency Situations
QBAS reserves the right to suspend driver operations for safety reasons during adverse weather conditions such as storms, heavy rain, dust storms, fog, earthquakes, or other force majeure events.
The company may also suspend services during emergency situations beyond its control.
8. Post-Delivery Services
These services are available to all QBAS customers without recurring service fees.
Orders can be submitted through:
9. Order Reception
Orders may be submitted at any time.
However, shipment collection from merchants and businesses is conducted according to QBAS collection schedules. Orders received outside collection times will be moved to the next operational batch.
10. Delivery Address
QBAS is committed to delivering shipments to the address provided by the merchant.
The merchant must provide complete delivery details including:
Accurate information must be provided to ensure successful delivery.
Incorrect or incomplete information may result in delays, additional delivery attempts, or extra charges.
Where reception desks or security personnel are available, deliveries may be handed over to authorized reception or security staff.
11. Returned Shipments
If the customer refuses to receive the shipment or if delivery cannot be completed due to customer-related reasons, the merchant will be responsible for:
No new shipment will be processed until outstanding charges are settled.
If the driver arrives at the customer's location and the customer refuses the shipment or fails to respond, full delivery charges will apply.
If the customer does not answer operational calls in the morning period, the shipment will be moved to the evening schedule. Failure to respond during the evening period will result in rescheduling for the next day without liability on QBAS.
12. Order Cancellation
Orders may be cancelled before confirmation and before entering the pickup or delivery stage.
Once the order has been confirmed and dispatch operations have begun, cancellation is only possible after obtaining approval from QBAS Customer Service. Otherwise, delivery charges will apply.
13. Incomplete or Incorrect Orders
If a shipment is incomplete or contains an error:
Delays resulting from public holidays, official events, weather conditions, or merchant/customer-related issues are not the responsibility of QBAS.
Incomplete Delivery Information Charge
A processing fee may be applied to shipments containing incomplete or incorrect delivery information that requires additional operational effort.
14. Damaged Shipments
If a shipment is damaged or lost due to mishandling or an error caused by QBAS, compensation will be limited to the value of the damaged portion only.
15. Pricing
Our pricing is fair, transparent, and based on:
No unjustified fees are imposed on our clients.
Pricing Plans
QBAS reserves the right to establish, modify, or adjust pricing based on:
Prices may change according to market and operational conditions.
Delivery Charges
Delivery charges are determined according to:
Shipment Specifications
Maximum standard shipment dimensions:
Additional charges may apply for larger or heavier shipments.
Cash on Delivery (COD)
COD charges apply only to shipments where the payment method selected is Cash on Delivery.
16. Cash on Delivery (COD) Policy
Collected COD amounts will be remitted to merchants weekly, either in cash or through bank transfer.
Secure Cash Collection & Transfer
17. Legal Liability
The merchant acknowledges full responsibility for all goods and shipments transported by QBAS.
QBAS acts solely as a transportation and logistics provider and bears no responsibility for the contents of shipments.
18. Working Hours
Official working hours are:
9:00 AM – 6:00 PM
Except on:
General Notes
Amendments to Terms & Conditions
These Terms & Conditions are binding on all parties.
QBAS reserves the right to amend, modify, add, or remove any part of these Terms & Conditions at any time.
Changes become effective immediately upon publication on the company website.
Users are encouraged to review these Terms regularly for updates.
Continued use of QBAS services constitutes full acceptance of these Terms and any future amendments.
QBAS – Your One Partner for All Your Business Needs